Privacy Policy

Last updated: September 15, 2025

Traingulate AI Private Limited (“Traingulate AI”, “Company”, “We”, “Us”, or “Our”) is incorporated under the Companies Act, 2020, having its registered office at Kolkata, West Bengal, India. Traingulate AI operates as an Artificial Intelligence solutions provider specializing in AI-powered content generation, automation tools, educational courses, certification programs, and related services to businesses, educators, and individual users across the globe.

We are committed to maintaining a secure and transparent environment for the processing, storage, and management of all data shared with us. As our AI-based services rely on information provided by users, partners, and trainees, we prioritize compliance with applicable data protection and privacy laws in India and internationally.

This Privacy Policy outlines how we collect, use, store, process, and share Personal Data of users (“User”, “You”, or “Your”) when they interact with our website, platforms, software, mobile applications, or AI tools (collectively referred to as the “Services”).

By using or registering on our platform, you consent to the collection and processing of your Personal Data in accordance with this Privacy Policy.

1. Scope

This Privacy Policy applies to all users of our Services, including but not limited to learners, educators, corporate clients, employees, interns, business partners, and service providers. It also governs any personal or business data shared with us while accessing our products, courses, APIs, or AI systems.

You are advised to review this Policy periodically, as it may be updated in accordance with changes in applicable laws, technology standards, or our internal practices.

2. Definitions

“Applicable Laws” refers to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the IT (Reasonable Security Practices and Procedures) Rules, 2011, and any other rules, regulations, circulars, or notifications applicable to the processing of personal data in India.

“Personal Data” means any data that relates to an individual who can be identified from that information either directly or indirectly, including but not limited to:

Name, contact details, or government-issued identifiers;
Financial or transactional data;
Education or employment information;
Device or usage data collected via cookies or analytics tools;
Any information voluntarily provided while accessing AI tools, signing up for a course, or interacting with our support systems.

“Processing” means any operation performed on Personal Data, such as collection, recording, storage, organization, adaptation, retrieval, usage, transmission, or deletion.

“Sensitive Personal Data” includes information relating to passwords, financial data, biometric identifiers, health or sexual orientation, or other data classified as sensitive under Applicable Laws.

3. Purpose of Data Collection

Traingulate AI collects and processes your Personal Data for the following lawful and legitimate purposes:

PurposeDetails of Personal Data

Account Creation and AccessName, email, contact number, country, login credentials, and account preferences.

Course Enrollment & CertificationAcademic background, contact details, learning progress, and certification records.

Payment ProcessingBilling address, payment instrument details, transaction history, and GST/PAN details (where applicable).

AI Service OperationsUser-generated inputs, prompts, uploaded files, or data used within AI models for processing or personalization.

Marketing & CommunicationContact details, email preferences, and engagement data to send newsletters, product updates, or offers.

Customer SupportUser queries, chat transcripts, and support tickets.

Analytics & Product ImprovementDevice information, browser data, session logs, and cookies for improving platform functionality.

Legal & ComplianceVerification documents or data required under Applicable Laws or for regulatory reporting.

We ensure that all data collected is used only for the purpose for which it was obtained, unless additional consent is obtained from you.

4. Types of Data We Collect

Information You Provide Directly:
Data entered during sign-up, payment, surveys, or communications with us.
Information Collected Automatically:
Through cookies, analytics tools, or browser logs such as IP address, operating system, device type, and browsing patterns.
Information from Third Parties:
Data received from affiliate partners, educational institutions, or social media logins authorized by you.
AI-Generated Interaction Data:
Prompts, queries, or content you input while using Traingulate AI tools may be stored and processed to improve model performance, unless you explicitly opt out.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, track session activity, and personalize recommendations. You can control cookie settings through your browser, but disabling them may limit certain features of our Services.

6. Your Rights

You have the following rights regarding your Personal Data:

Right to Access: You may request a copy of your data held by us.
Right to Rectification: You may request corrections of inaccurate or incomplete information.
Right to Withdraw Consent: You may revoke your consent to processing, though this may affect your access to certain Services.
Right to Deletion: You may request deletion of your Personal Data, except where retention is required by law.
Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise these rights, contact us at support@traingulateai.com.

7. Data Retention

We retain Personal Data only as long as necessary for fulfilling the purposes stated above or as required under Applicable Laws. For example:

Payment-related records are retained for tax and audit purposes.
Learning data is retained to maintain course completion records.
AI input data may be anonymized for model improvement and research.

8. Data Security

We follow industry-standard security frameworks, including ISO/IEC 27001, SOC 2 Type II, and PCI DSS, for data encryption, access control, and secure storage.
All transmissions are protected through SSL/TLS encryption, and periodic audits are conducted by certified professionals.

However, no system can guarantee absolute security, and we disclaim liability for unauthorized access caused by factors beyond our control.

9. International Data Transfers

As a global AI company, your Personal Data may be transferred to servers or partners outside India. Such transfers are performed only under data protection agreements ensuring adequate safeguards in compliance with Indian and international privacy regulations (e.g., GDPR where applicable).

10. Third-Party Services

Our website may contain links or integrations with third-party platforms (e.g., payment gateways, analytics tools, or learning partners).
These third parties have their own privacy policies, and we are not responsible for their data handling practices.

11. Children’s Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect data from children. If you believe that a minor has provided us with personal information, please contact us immediately at support@traingulateai.com for prompt removal.

12. Disclosure of Data

We do not sell or rent your data. However, we may share it in the following circumstances:

With trusted vendors, processors, or educational partners performing functions on our behalf;
When required by law, regulation, or governmental request;
In connection with a merger, acquisition, or business transfer, provided that the recipient adheres to this Policy.

13. Updates to this Policy

We may revise this Policy periodically to reflect changes in laws, technologies, or our business practices. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact and Grievance Officer

If you have any concerns, requests, or complaints related to data privacy, please contact our Grievance Officer:

Mr. Aniket Roy
Grievance Officer – Traingulate AI.
Kolkata, West Bengal, India
📧 Email: support@traingulateai.com

15. Consent

By accessing or using Traingulate AI’s Services, you acknowledge that you have read, understood, and consent to this Privacy Policy and the collection and use of your Personal Data as described herein.